FAQ – Mōmi Mango

FAQ

What is your shipping policy?

We ship from Louisiana to all of the US states. Our merchandise is in stock, we do not drop ship. All orders are processed and shipped quickly, usually within 3-4 business days depending on where you live. Once your order has shipped, you'll receive a shipping confirmation email containing a link to track your package. Please allow a few days for your tracking to start working. 

Mōmi Mango is NOT responsible for:

  • Delays with UPS shipping
  • Products that are lost, stolen or damaged in the mail.
  • The US Postal Service or UPS will be responsible once we ship the packages.
  • Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.

• WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. 

What if there’s a problem with my purchase?

Reach out to us ASAP, and we’ll be happy to work things out. We want you to be happy with your purchase. If you need to return your item, please contact me at amanda@momimango.com for a replacement or credit within 30 days and I'll walk you through the process.  

Returned items must be:

- Unworn and in new condition
- In their original packaging

What if my product is damaged?

Although we inspect each item before and package them with care, damages and defects may happen.

If you find yourself in this situation, please contact us immediately at amanda@momimango.com with your order number and photos of the damage. We'll have a look and let you know how we can make it right for you!

How should I care for my jewelry?

We hope you truly love your jewelry, and we want nothing more than for them to become staples in your wardrobe! However, fashion jewelry isn't meant to be worn all the time.

To keep your pieces in excellent condition and minimize signs of wear, avoid contact with liquids, perfumes, lotions, and perspiration as this will damage your pieces and cause them to wear quickly. Treat your jewelry with love and care, and they'll continue to work like a charm! 

I'm an influencer, how can I work with you?

We love being introduced to new influencers and we're always working on exciting new partnerships. If you're interested in working with us or have an awesome idea, please contact us at amanda@momimango.com

If you have a question about an order, please email us at amanda@momimango.com.